- Introduction and Scope
This document sets out the Anti-Money Laundering (AML) and Know Your Customer (KYC) policy applicable to Genting Casino Derby Riverlights, located at Derby Riverlights, Morledge, Derby, DE1 2AY, United Kingdom. The venue is operated by Genting Casinos UK Limited, a company licensed and regulated by the UK Gambling Commission.
This policy applies to all individuals who visit, access, or participate in gaming activities at Genting Casino Derby Riverlights. It governs the procedures by which customers are identified, identities are verified, risk is assessed, and transactions are monitored in accordance with applicable UK law and UK Gambling Commission requirements.
Genting Casino Derby Riverlights is required to comply with the Proceeds of Crime Act 2002, the Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017, and all relevant guidance issued by the UK Gambling Commission. This policy reflects those obligations.
- Legal Basis
Genting Casinos UK Limited holds a licence issued by the UK Gambling Commission (account number 537). All premises operated under this licence, including Genting Casino Derby Riverlights, are subject to the full scope of Gambling Commission licensing conditions and codes of practice, as well as UK anti-money laundering legislation.
The legal minimum age for gambling at any premises operated by Genting Casinos UK Limited is 18 years. This requirement is established by the Gambling Act 2005 and is enforced at all times at Genting Casino Derby Riverlights.
3. Customer Identification and Verification
3.1 When Identification Is Required
Genting Casino Derby Riverlights requires customers to provide valid identification in the following circumstances:
- Upon entry or prior to participation in gaming activity, where age or identity has not been previously established to the satisfaction of venue staff.
- When a customer’s cumulative stakes or winnings reach or exceed the applicable regulatory threshold. Under UK and EU-aligned AML rules, customer due diligence is triggered at a threshold of approximately 2,000 EUR or the equivalent in GBP for a single transaction or series of linked transactions.
- When a customer’s activity or behaviour gives rise to suspicion of money laundering, fraud, or other financial crime.
- When enhanced due diligence is required based on the customer’s risk profile.
3.2 Acceptable Identity Documents
Customers are required to present original, valid documents. Acceptable forms of identification include:
- Valid passport - identity and age verification
- UK driving licence (photo card) - identity and age verification
- National identity card (where applicable) - identity and age verification
- Recent utility bill (within 3 months) - address verification
- Bank statement (within 3 months) - address and financial verification
Genting Casino Derby Riverlights reserves the right to request additional documentation where the documents presented are insufficient to complete verification to the required standard.
3.3 Digital Verification
Where operationally appropriate, Genting Casino Derby Riverlights may use digital identity verification tools, including biometric liveness checks and document authentication systems, to supplement or replace manual document review. The use of such tools does not alter the customer’s obligation to cooperate with the verification process.
4. Customer Due Diligence
4.1 Standard Due Diligence
Standard customer due diligence (CDD) applies to all customers and includes verification of full name, date of birth, and residential address. CDD is conducted at the point of entry into gaming activity or at the applicable transaction threshold, whichever occurs first.
4.2 Enhanced Due Diligence
Enhanced due diligence (EDD) is applied to customers who present a higher risk of money laundering or other financial crime. Factors that may trigger EDD include, but are not limited to:
- High-value or high-frequency gaming activity.
- Unusual or inconsistent transaction patterns.
- Customer profile indicators associated with elevated risk, including politically exposed person (PEP) status.
- Inability or unwillingness to provide standard identification documents.
Where EDD is required, Genting Casino Derby Riverlights may request evidence of source of funds (SOF) or source of wealth (SOW). This may include payslips, bank statements, tax returns, or other documentation demonstrating the legitimate origin of funds used for gaming.
4.3 Ongoing Monitoring
Customer due diligence is not a one-time process. Genting Casino Derby Riverlights conducts ongoing monitoring of customer activity throughout the customer relationship. This includes reviewing transaction patterns, updating customer risk assessments, and re-verifying identity where circumstances change or where existing records become outdated.
- Risk-Based Approach
Genting Casino Derby Riverlights applies a risk-based approach to AML and KYC compliance. Customers are categorised according to assessed risk level. The level of due diligence applied, the frequency of monitoring, and the documentation required are proportionate to the risk category assigned to each customer.
Risk assessments take into account factors including the nature and volume of gaming activity, the customer’s country of origin or residence, the method and source of funds, and any adverse information identified through screening processes.
- Suspicious Activity Reporting
Where Genting Casino Derby Riverlights identifies activity that gives rise to a suspicion of money laundering or terrorist financing, the venue is legally required to submit a Suspicious Activity Report (SAR) to the National Crime Agency (NCA) via the prescribed reporting mechanism. Staff are trained to identify indicators of suspicious activity and to escalate concerns through the venue’s internal reporting structure.
Customers are not informed when a SAR has been filed. Disclosure of a SAR to the subject of the report constitutes a criminal offence under UK law.
- Refusal of Service
Genting Casino Derby Riverlights reserves the right to refuse entry to gaming areas, suspend gaming activity, or terminate a customer’s participation in gaming where:
- The customer fails or refuses to provide required identification or documentation.
- The customer’s identity cannot be verified to the required standard.
- The customer’s activity is assessed as presenting an unacceptable AML or fraud risk.
- A SAR has been filed or is under consideration in relation to the customer.
Refusal of service under this policy does not constitute an admission of wrongdoing by either party.
- Record Keeping
Genting Casino Derby Riverlights retains records of all KYC documentation, customer due diligence assessments, transaction data, and AML-related decisions for a minimum period of five years from the date of the relevant activity or the end of the customer relationship, whichever is later. Records are maintained in accordance with UK data protection law and are available to the UK Gambling Commission and other competent authorities upon lawful request.
- Staff Training and Internal Controls
All staff at Genting Casino Derby Riverlights who are involved in customer-facing roles or compliance functions receive training on AML and KYC obligations. Training covers the identification of suspicious activity, the procedure for requesting and verifying customer documentation, and the internal escalation and reporting process. Training is reviewed and updated on a regular basis to reflect changes in legislation and regulatory guidance.
- Contact Information
For queries relating to this policy or to the identity verification process at Genting Casino Derby Riverlights, customers may contact the venue directly:
Genting Casino Derby Riverlights
Derby Riverlights, Morledge, Derby, DE1 2AY, United Kingdom
Telephone: +44 (0)1332 387690
For regulatory matters, the UK Gambling Commission may be contacted via its official website at gamblingcommission.gov.uk.